• Be sure to always select the
correct size before adding item to shopping cart.
• When selecting the gift-wrapping option be sure to click the
‘Update’ button in order to save changes to your order.
• Once in the shopping cart you may make changes to quantity and/or
sizes. Be sure to always click the ‘Update’ button if any
changes are made.
• Be sure to always print your order confirmation. We will also
follow up with a more detailed e-mail listing the items purchased. If
you were successful in processing the order and received a confirmation
page, but did not receive an order confirmation e-mail, we may have
had a problem with your e-mail address. Please be sure to contact us
at customerservice@sofiscloset.com
. Please include full name, address, e-mail address and order confirmation
number.
SHIPPING & HANDLING
Most orders received Monday through
Friday, are processed and shipped within 1 to 2 business days.
Standard Delivery
Orders shipped Standard service should be delivered within 4 to 7 business
days to most areas.
Order Amount = Standard Delivery Charge
$0 - $50 = $5.95
$50.01 - $100 = $6.95
$100.01 - $150 = $6.95
$150.01 - $250 = $7.95
$250.01 - $350 = $7.95
$350.01 and over = $8.95
Express Delivery
Orders shipped Express Service are delivered within 1 business day
by 3:00 p.m. to most areas. Order must be placed before 2:00PM EST
for Express Service delivery. To determine Express Delivery rates,
simply add $19.95 to the Standard shipping charge. Express delivery
is limited in select areas. For details on service locations, call
1-800-Go-FedEx (1-800-463-3339).
2nd Day Delivery
Orders shipped 2nd Day Service are delivered within 2 business days
to most areas. Order must be placed before 2:00PM EST for 2nd Day
Service delivery. To determine 2nd Day Delivery rates, simply add
$14.95 to the Standard shipping charge. 2nd Day delivery is limited
in select areas. For details on service locations, call 1-800-Go-FedEx
(1-800-463-3339).
3-Day Priority
Orders shipped 3 Day Service are delivered within 3 business days
to most areas. Order must be placed before 2:00PM EST for 3-Day Priority
Service. To determine 3-Day Priority rates, simply add $2.95 to the
Standard shipping charge.
Address Verification
Please note Sofi’s Closet
Ltd. Co. reserves the right to ask the customer for additional information
prior to shipping if the billing address of the customer does not
match the billing address on the credit card used. If the customer
is unable to verify the correct billing address, name and/or phone
number for the billing address we reserve the right not to ship the
merchandise or process the order. We provide this service as a further
protection and security for our customers.
ADDITIONAL
SERVICES AND INFORMATION
Gift - Wrapping
Make their gifts even more spectacular
by sending it wrapped. Gift-wrapping is available for only $3.00 per
gift. We do not offer girt-wrapping on oversized boxes. Please note
gift-wrapping charges are non-refundable.
Payment Method
At this time we accept VISA, MASTERCARD,
AMERICAN EXPRESS and DISCOVER as
our preferred methods of payment. For your added convenience we will
be including additional credit card companies in the near future.
Sales tax is not charged except on applicable items shipped within
the state of Florida.
MERCHANDISE
RETURN POLICY
WE OFFER A 100% SATISFACTION GUARANTEE.
We will gladly accept returns within 30 days of the original purchase.
Items must be unworn and unwashed with tags intact. If the item was
received as a gift we will issue a store credit to the recipient as
long as the request for credit is received within 30 days of the original
purchase. Please be sure to follow the return procedures in order to
ensure proper credit for returned merchandise.
WE CANNOT GUARANTEE PROPER CREDIT IF THESE STEPS ARE SKIPPED.
1. E-mail customerservice@sofiscloset.com
• State full name (or the name
of the person who purchased the gift for you)
• Order number
• Reason for the return
2. You will receive a return e-mail
with the return authorization approval number. The return authorization
number must be marked on the outside of the box when return is sent
to us.
3. Send the return merchandise to:
Sofi’s Closet
8004 NW 154th St. Suite 104
Miami Lakes, FL 33016
C/O: Return #
4.Once we receive the return, your account
will be credited. Please note, if merchandise is damaged, worn or stained
no credit will be given
ALL SALES ARE FINAL ON:
Special occasion apparel and holiday
items after the holiday has passed (Christmas outfit, Easter toy, etc.).
Sale items. Any initial shipping or gift-wrapping costs.
PRIVACY POLICIES
Sofi’s Closet Ltd. Co. is committed
to maintaining complete and total privacy of any and all personal information
collected through our website. Customer information will not be distributed
or sold to any third party for any reason.
Children’s Privacy
Sofi’s Closet Ltd Co. is committed to the safety and security
of children on the Internet. In accordance with the Children’s
Online Privacy Protection Act of 1998, we will not knowingly request
personal information from anyone under the age of 13 without verifiable
parental consent.
Our Commitment to Privacy
Sofi’s Closet Ltd. Co. values you as a customer and respects your
privacy. Our goal is to offer you a web site that is fun, convenient
and secure. To accomplish this, we collect certain information that
allows us to improve and customize your on-line shopping experience.
We may also communicate with you about our products, services and promotions.
We are committed to managing this information responsibly.
